Website Terms of Use

These Website Terms of Use ("Terms") govern your access to and use of this website, provided by Exclusive Recipe Unipessoal Lda ("Vandale Solutions", "we", "us"). By using this website or submitting a call request, you agree to these Terms. If you do not agree, do not use the website. You must be 18 or older and use this website for your business. If you use it on behalf of a business, you confirm you can bind that business.

1. What these Terms cover

This website presents our Call Recovery System service and lets you request a call with us. These Terms govern your use of this website only; any paid engagement with us is governed exclusively by a separate written service agreement. We may modify, suspend, or discontinue any part of the website at any time. Information on this website, including example figures, is for general purposes and does not constitute a binding offer unless confirmed in a separate written agreement.

2. Call requests

Submitting the booking form is a request, not a guarantee of service. We may decline or reschedule. Any paid engagement is governed by a separate written agreement between us and you; if that agreement conflicts with these Terms, that agreement controls. Paying clients: your agreement is our Service Terms.

3. Demo recordings

Our website plays sample call recordings of an AI receptionist answering for a fictional sample company. They are role-play demonstrations for illustration only: the agent's responses are AI-generated, nothing in a recording is a real quote, price, booking, appointment, or professional advice, and the recordings create no obligation on us. We may modify, replace, or remove the recordings at any time without notice.

4. Guides

Our guides are general information for business owners. They are written and checked by AI against third-party sources and published without individual human review, so they may contain errors; tell us at info@vandalesolutions.com and we will correct them. Worked examples use illustrative figures and are not forecasts. Nothing in a guide is legal, tax, financial, insurance or other professional advice, or a promise of any result. Quoted and linked third-party pages belong to their owners; we quote them only to cite our sources and do not control them.

5. Acceptable use

You agree not to:

• use the website for any unlawful purpose or in violation of these Terms;
• attempt to gain unauthorised access to the website, other accounts, or our systems;
• probe, scan, or test the vulnerability of the website without our prior written consent;
• interfere with or disrupt the website (including submitting automated or excessive requests);
• submit content that is false, infringing, or that you do not have the right to share;
• scrape, crawl, or copy the website or its recordings by automated means, other than ordinary search-engine indexing;
• use the website, its recordings or its copy to build or train a competing product or any AI model.

5A. Personal pages

Some pages are personal to one business, such as a missed-call report or a sample call we made for you. Use only links we sent you. Don't publish or share them, and don't try to guess or open links meant for others. We may switch off any personal link at any time.

6. Intellectual property

The website, its content, and our branding are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the website for its intended purpose. You retain ownership of content you submit, and grant us the licence needed to provide the service to you.

7. Disclaimers

The website is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, or secure. The website links to and embeds services run by others, such as the Cal.com booking calendar. We don't control them and aren't responsible for them; their own terms apply.

8. Limitation of liability

To the fullest extent permitted by Portuguese law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data arising from your use of this website. Our total liability for any claim relating to this website is limited to €500. More than one claim doesn't raise that limit. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded under mandatory Portuguese law.

9. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your misuse of the website or breach of these Terms, to the extent permitted by law. We may take control of the defense of any such claim, and you will cooperate. You won't settle a claim that involves us without our written consent.

9A. Suspension, feedback and communications

We may suspend or block your access if we reasonably believe you are breaking these Terms. If you send us suggestions, we may use them freely without owing you anything. You agree that we may communicate with you electronically, and that email meets any requirement for written notice.

10. Governing law

These Terms are governed by the laws of Portugal, and the courts of Portugal will have exclusive jurisdiction over any dispute arising from them, without regard to conflict-of-law rules. If you are a consumer, nothing in these Terms removes protections that the mandatory law of your country of residence gives you. Disputes about a paid engagement follow the law and courts set out in our Service Terms.

11. Changes

We may update these Terms from time to time and will post the new version here with a new date. Changes apply to use of the website after they are posted, never to a dispute already started.

11A. General

These Terms (together with our Privacy Policy and Cookie Policy) are the entire agreement about your use of this website. If a provision is unenforceable, the rest stands. Not enforcing a provision isn't a waiver. You may not assign these Terms; we may assign them to a buyer of our business. These Terms are written in English, which controls over any translation.

12. Contact

Questions about these Terms: info@vandalesolutions.com.