Service Terms: The 24/7 Job Line

Provider: Exclusive Recipe Unipessoal Lda, Beco da Areia, nº 25, Birre, 2750-053 Birre, Portugal, company no. 516366718 ("Vandale", "we").
Client: the business purchasing the subscription at checkout ("you"). You represent that you are purchasing for business purposes, not as a consumer, and that the person completing checkout is authorized to bind the business.
Effective: the date you complete checkout and put a card on file. Every section of these terms applies from that date. From checkout until your Go-Live Date (Section 3) we are building your line and nothing is charged.

1. What the service is

We build, host, and manage an AI phone answering service for your business: it answers calls you forward to it, speaks with your callers, captures lead details (name, number, address, job description, urgency), alerts you about urgent calls, and logs every call. We tune it continuously, make configuration changes you request as part of the service, and send you a monthly report of what it caught. Job-value figures in reports are good-faith estimates, not measurements or guarantees; the count of Qualifying Jobs in Section 5 is a measurement. The service scope is what this page describes. The guarantee in our marketing ("you won't pay if we don't get you results") is the guarantee in Section 5, on the terms there; no other marketing material modifies these terms.

2. What the service is not

The Job Line is a call-answering and lead-capture service. It is not an emergency dispatch service, a licensed answering service, or a guarantee that any call will be answered, understood, or routed correctly. It handles calls using commercially reasonable efforts, as is. You acknowledge the service is not an emergency or dispatch service, agree not to advertise or rely on it as one, and will maintain your own procedure for life-safety and time-critical communications.

3. Price and billing

• $749 per month, flat. No setup fee. No per-minute charges from us.
• Card on file at checkout; nothing is charged before your line is live. Your first charge is on your Go-Live Date: the day we confirm to you by email that your line is answering your calls around the clock, and never earlier than 14 days after checkout. From that day you are billed monthly in advance by card or US bank debit (ACH) via Stripe, and the subscription renews each month until cancelled. Stripe calls the period before your first charge a "trial" in its emails and on your card statement; that is only the card-on-file period while we build.
• Section 5 can credit or refund a month's fee if the service produced fewer than 3 Qualifying Jobs that month.
• Fees are exclusive of any applicable sales or similar taxes, which we may add where required.
• Phone-platform usage (the per-minute cost of the AI phone account) is billed directly to you at cost by the platform provider on your own account, typically $20 to 40 per month for most businesses. We never resell minutes.
• Prices may change with 30 days' written notice; changes never apply mid-billing-cycle.

4. Month-to-month, cancel anytime

There is no term commitment. Either of us may end the service for any reason, effective at the end of the current billing month. You can cancel by email to info@vandalesolutions.com or self-serve through your Stripe billing portal. Apart from the guarantee in Section 5, we don't do refunds for the month in progress, and you won't be billed again after cancellation. If we terminate without cause mid-month, we refund the unused portion of that month pro rata. Before your Go-Live Date, either of us may end the agreement by email (you can also use your billing portal) and nothing is charged.

We may suspend or terminate the service immediately if you fail to pay, use the service unlawfully, or remove (or instruct us to remove) required call disclosures (see Section 7).

5. Our guarantee: if we don't get you jobs, you don't pay for that month

We advertise this service with one promise: you won't pay if we don't get you results. Here is exactly what that means.

A "Qualifying Job" is a call the service handled where the caller (a) asked for work in your trade (the services you told us you offer) at a location in your service area, (b) left usable callback details (a working phone number, plus a name or an address), and (c) was logged in your call log and passed to you by lead alert or monthly report, so you had the chance to follow up. Whether you call the lead back, quote it, or win it is your side of the business and doesn't change the count. Not Qualifying Jobs: spam and robocalls, sales and vendor calls, wrong numbers, test calls by you or us, calls from your own staff, callers who ask not to be contacted, and calls about work you've already done (warranty, complaint, billing).

How it's measured. Your call log is the record. Every call the service handles is logged (time, caller, callback number, job, urgency, outcome, summary); you get an alert for each lead as it happens; the recording and transcript sit in your own phone-platform account, so you can check any entry. Your monthly report lists every Qualifying Job for the billing month.

When it applies. A paid billing month in which your monthly report shows fewer than 3 Qualifying Jobs. Every paid month counts, starting with your first month, which begins on your Go-Live Date. Nothing is charged before go-live, so there is nothing to credit for the build period.

What you get. That month's fee (currently $749) plus any tax we charged on it, credited to your account and applied to your next invoice. If there is no next invoice (you cancelled, or we ended the service), we refund it to your payment method instead. We apply the credit ourselves when the report shows fewer than 3; if you think a month qualifies and we missed it, tell us within 15 days of that month's report and we'll answer within 5 business days. The phone platform's per-minute charges are on your own account with that platform and aren't ours to credit.

When a month doesn't count. A month wasn't a fair test of the service if, during it, (a) call forwarding to your line was off, your line was disconnected, or your phone-platform account was suspended, for more than 3 days in total; (b) you changed your services, service area, hours, or phone setup without telling us; (c) you asked us to pause or restrict the line; or (d) you had an invoice unpaid for more than 5 days. If the log shows no calls at all for 7 days in a row, we treat forwarding as off for those days unless you show otherwise. When we skip a credit for one of these reasons, the report says so.

This guarantee is your only remedy for the service not producing calls, leads, or jobs; Sections 9 and 10 cover everything else. We can change it only for future months, through the amendment process in Section 12.

6. Who owns what

• You own your phone number(s) and your account on the AI phone platform, in your name, and your call recordings.
• We own the routing, alerting, reporting, and automation systems we host, and all our know-how, prompts, and processes. The agent configuration in your account, including prompts we authored, remains our intellectual property; on termination you keep a perpetual, non-exclusive license to continue using it in your own business. We may reuse our prompts, know-how, and processes for other clients.
• If the service ends: you keep everything in your accounts; our hosted routing, alerts, tuning, and reports stop. We'll hand over your account credentials cleanly within 7 days.

7. Your responsibilities

• Provide accurate business information (services, price ranges, hours, service area, emergency contact) and tell us when it changes; the agent can only say what we've configured.
• Set up and maintain call forwarding on your line (we walk you through it).
• Call recording: calls handled by the service are recorded and transcribed. The agent's greeting discloses this to callers, and you agree not to remove, and not to instruct us to remove, that disclosure. You are responsible for ensuring your use of the service and of call recordings complies with the laws of your state (some states, including Florida and California, require all-party consent).
• Anything the agent tells callers about your prices is based on ranges you approve; binding quotes remain yours to give.

8. Data

Call recordings and transcripts live in your phone-platform account under its retention settings (90 days by default, your choice). Captured lead details (caller name, number, address, job details, and call summaries) are also stored in our systems to power your alerts, lead log, and monthly report. We access and process this data solely to operate, tune, and report on the service, acting as your processor / service provider under the Data Processing Terms in Annex A below and as described in our Privacy Policy. We don't sell your data or your callers' data, ever. On request at termination we'll export your lead log to you.

9. No warranties

THE SERVICE IS PROVIDED "AS IS." WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND UNINTERRUPTED OR ERROR-FREE OPERATION. ESTIMATES IN REPORTS (INCLUDING JOB VALUES) ARE INFORMATIONAL ONLY.

10. Limits of liability

TO THE MAXIMUM EXTENT THE LAW ALLOWS: OUR TOTAL LIABILITY FOR ANYTHING ARISING FROM THE SERVICE IS CAPPED AT THE FEES YOU PAID US IN THE THREE (3) MONTHS BEFORE THE CLAIM. NEITHER PARTY IS LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING LOST JOBS, LOST REVENUE, OR DAMAGES ARISING FROM A MISSED, DROPPED, MISUNDERSTOOD, OR MISHANDLED CALL, OR FROM DOWNTIME OF THE UNDERLYING PHONE, AI, OR HOSTING PLATFORMS WE BUILD ON. This cap does not apply to your payment obligations, your indemnification obligations, or either party's fraud, gross negligence, or willful misconduct. Nothing in these terms limits liability that cannot lawfully be limited.

11. Indemnification

You will defend and indemnify us against third-party claims arising from (a) your business information, price ranges, or instructions; (b) the recording or use of call recordings under the laws of your state, provided the greeting disclosure we configure was not removed; or (c) your use of the service or of the leads it captures.

12. The boring rest

• Governing law & venue: these terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in Delaware, and both parties waive jury trial.
• Notices: notices must go to info@vandalesolutions.com (to us) or your billing email on file (to you), effective when sent. Instructions given to the AI agent on a call are not notice.
• Force majeure: neither party is liable for delay or failure to perform caused by events beyond reasonable control (including outages of third-party platforms, hosting, or telecom carriers), except payment obligations.
• Assignment: we may assign this agreement to an affiliate or in connection with a sale of the business; you may not assign without our consent.
• Confidentiality: each party keeps the other's non-public business information confidential.
• Subprocessors: sub-processors for your callers' personal data are those listed in Annex A; your phone platform is your own vendor under your own account, not our sub-processor. We separately use payment and hosting providers for our own business data as described in our Privacy Policy.
• Amendments: we'll email you any change to these terms 30 days ahead; if you don't cancel before it takes effect, the updated terms apply.
• These terms are the whole agreement, replace prior discussions, and may only be amended as described above; no other document (marketing, welcome materials, or emails) modifies them; the advertised guarantee is the one in Section 5. If a clause is found unenforceable, the rest stands.

Annex A: Data Processing Terms

This Annex forms part of these Service Terms and applies whenever Vandale Solutions (Exclusive Recipe Unipessoal Lda, "we", acting as processor) processes personal data of your callers on your behalf (you being the controller).

A1. What we process, and why. Caller details captured by your AI receptionist: name, phone number, address, job details, call summaries and sentiment, and links to call recordings held in your phone-platform account. We process these solely to provide the service: capturing leads, alerting you, operating and tuning your receptionist, and producing your monthly report. Duration: the term of the service.

A2. Your instructions only. We process this data only to deliver the service as described in these Service Terms and your written instructions, never for our own purposes, and we do not sell it, share it for advertising, or use it to train AI models. For clients subject to the CCPA/CPRA: we act as your "service provider" and certify the restrictions in Cal. Civ. Code §1798.140(ag). If EU or Portuguese law requires us to process the data otherwise, we will inform you of that requirement before processing, unless that law prohibits it.

A3. Confidentiality. Access is limited to personnel bound by confidentiality obligations.

A4. Sub-processors. You authorize our hosting sub-processor: Hostinger operations, UAB (Švitrigailos str. 34, Vilnius, Lithuania, EU; VPS hosting). We will notify you before adding or replacing sub-processors; you may object on reasonable data-protection grounds. We impose data-protection obligations no less protective than this Annex on every sub-processor and remain fully liable to you for their performance. Your phone platform is your vendor under your own account and agreement, not our sub-processor; we configure it on your behalf per Section 7.

A5. Security. Appropriate technical and organizational measures: encrypted transport, access-controlled EU-hosted infrastructure, row-level access restrictions, and no storage of call audio or transcripts on our systems (we store pointers to recordings held in your account).

A6. Assistance. We will reasonably assist you with data-subject requests (access, deletion, objection) and with your own compliance obligations (Arts. 32 to 36 GDPR), given the nature of the processing. We will notify you without undue delay after becoming aware of a personal data breach affecting your callers' data.

A7. Deletion. On termination, we delete the personal data of your callers from our systems within 30 days (barring legal retention duties), and on request provide an export first, per Section 8.

A8. Verification. Once per year, on reasonable notice, we will answer your written questions and provide available documentation (e.g. sub-processor security attestations) sufficient to demonstrate compliance with this Annex, in place of on-site audit for a service of this size. If that documentation is reasonably insufficient to demonstrate compliance, we will allow and contribute to an audit on reasonable notice, during business hours, at your cost.

A9. Location. Processing occurs in the EU (Portugal / EU-hosted infrastructure). Caller data originates in the US and is stored in the EU; the inbound US→EU flow is not a restricted transfer, and to the extent delivering data back to you in the US is treated as one, this Annex serves as the framework for that transfer.

Questions

info@vandalesolutions.com